Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and trade accounts.
General Information
Who is GTSE?▾
GTSE is a leading global supplier of trade products and consumables including cable ties, tape, hose clips, and wire connectors. Founded in 2011 as a family business, we combine the close-knit service of a family-run company with the logistics and reach of an international supplier. We operate warehousing facilities across the US, UK, and EU.
Where are you located?▾
Our US headquarters and warehouse are located in Indianapolis, Indiana. Our address is 4101 S High School Rd, Indianapolis, IN 46241.
What are your opening hours?▾
Our contact hours are Monday to Friday, 8:00 AM - 6:00 PM EST.
Orders & Shipping
What is the cut-off time for same-day dispatch?▾
Orders placed before 12 PM EST Monday to Friday are typically dispatched the same day.
What types of delivery options do you offer?▾
We offer various shipping options via UPS and FedEx depending on your location and order size. Standard Ground, Expedited, and Express options are available at checkout.
What are your shipping rates?▾
Shipping rates are calculated at checkout based on your order size and delivery location. We offer competitive rates via UPS and FedEx.
Can I track my order?▾
Yes. You will receive an email notification with a tracking number once your order has been dispatched.
Do you ship internationally?▾
Our US store ships within the United States. For international orders, please contact us at sales@gtsegroup.com to discuss options.
Returns & Refunds
What is your returns policy?▾
We offer a 30-day return policy on unused, unopened items in their original packaging. Items must be in resalable condition. A restocking fee may apply to certain large or bulk orders.
How do I arrange a return?▾
Please contact our customer support team at sales@gtsegroup.com or call (463) 255-9942 to authorize and arrange your return. Returns should be sent to: GTSE Group Inc, 4101 S High School Rd, Indianapolis, IN 46241.
How long do refunds take?▾
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method.
Contact & Support
How can I contact customer support?▾
You can reach us via: Phone - (463) 255-9942. Email - sales@gtsegroup.com. Or use our contact form on the Contact Us page.
What are your support hours?▾
Our customer support team is available Monday to Friday, 8:00 AM - 6:00 PM EST.
Products & Bulk Orders
What products do you sell?▾
We specialize in cable ties (zip ties), tape (electrical, insulation, duct, packaging), hose and cable management products, wire connectors, and related industrial fastening supplies.
Do you offer bulk pricing?▾
Yes! We offer competitive bulk pricing on carton quantities and larger orders. Check our Carton Deals category for bulk options, or contact us at sales@gtsegroup.com for custom quotes on large orders.
What materials are your cable ties made from?▾
We offer cable ties in Nylon 6/6 (standard), Stainless Steel (for extreme environments), PTFE coated (chemical resistant), and UV-stabilized nylon (for outdoor use). Each product page lists the available material options.
What sizes of cable ties do you carry?▾
We stock cable ties from 4 inches to 48 inches in length, with tensile strengths ranging from 18 lbs to 250 lbs. We also carry a wide range of colored cable ties for identification and organization.
Do you offer trade accounts?▾
Yes, we offer trade accounts with special pricing for regular customers, contractors, and businesses. Visit our Trade Enquiries page or contact us to set up an account.
Product Standards & Specifications
What quality standards do your products meet?▾
Our cable ties meet UL Listed and Military Specification (MIL-S-23190) standards where applicable. We source from certified manufacturers and conduct regular quality testing on our product lines.
Are your cable ties UL Listed?▾
Yes, our nylon cable ties are UL Listed, which means they have been independently tested and certified to meet safety standards for flammability, tensile strength, and temperature resistance.
What temperature ratings do your cable ties have?▾
Standard nylon cable ties are rated for operating temperatures from -40°F to 185°F (-40°C to 85°C). Heat-stabilized and specialty cable ties are available for higher temperature applications up to 239°F (115°C).
Do you provide technical data sheets?▾
Yes, technical data sheets are available for our product ranges. Contact our team at sales@gtsegroup.com for specific product specifications.
