Shipping & Returns
We are dedicated to ensuring your satisfaction with your purchase.
Dispatch Times
Our dispatch times are Monday to Friday until 12:00 PM EST.
On occasion, dispatch of orders can be the next working day due to stock locations and preparation requirements of certain products. You will receive an email notification from us to confirm that your order has been dispatched with a tracking number.
If you have any questions relating to the status of your order, please email sales@gtsegroup.com and the customer service team will be able to assist you.
Shipping
GTSE Group Inc will dispatch your order using the carrier you selected at the time of purchase.
UPS Transit Times
| Service | Transit Time |
|---|---|
| Next Day Air | 1 day |
| 2nd Day Air | 2 days |
| 3 Day Select | 3 days |
| Ground | 2–5 days |
| Standard | 3–7 days |
FedEx Transit Times
| Service | Transit Time |
|---|---|
| First Overnight | 1 day by 8:30 AM |
| Priority Overnight | 1 day by 12:00 PM |
| 2nd Day | 2 days |
| Ground | 2–5 days (non-residential) |
| Home Delivery | 2–5 days (residential only) |
Returns
Our return policy allows for product returns within 30 days from the date of the original purchase. You have the option to either exchange the item for another product or receive a refund.
Return Conditions
To initiate a return, please ensure that:
- The product was purchased within the last 30 days
- The product is in its original, unopened packaging
- The product remains unused and undamaged
- You possess the receipt or proof of purchase
Products that do not meet these criteria will not qualify for a return.
Returns Process
When returning the product, please ensure it is in its original packaging and unused. Email the customer service team and specify whether you wish to exchange the product or request a refund.
Kindly send your return to our warehouse address:
GTSE Group Inc, 4101 S High School Rd, Indianapolis, IN 46241
Please note that shipping charges related to the return of a product are non-refundable. You are responsible for covering the shipping costs and assume the risk of any loss or damage during the return shipping process.
Damaged Products
In the event that you receive a damaged product, please notify us immediately, and we will provide assistance accordingly.
Contact Us
If you have any inquiries or require further clarification, please contact us:
- Phone: 463-255-9942
- Email: sales@gtsegroup.com